About the role
Permanent
Up to £95,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (2/3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Senior Product Manager and you’ll be a big part of this.
Role Purpose: Reporting to the Head of Customer Commerce, the Senior Product Manager is accountable for multiple complex products and services, delivered across multiple product teams. You will work with your teams and business/group stakeholders to define and deliver product strategies that unlock strategic growth for the business. This role looks after the front end products and product owners that develop our growing websites in UK and Ireland
Key responsibilities
Key Accountabilities
Owning your domain strategy:
- Working with your team and business stakeholders to define the 2+ years out product vision and strategy for your domain area aligned to the business horizon plan and in concert with other domain areas.
- Act as a champion for your plan; bringing stakeholders along with you.
- Develop clear measurable OKRs with your business stakeholders that act as proof points and focus areas for your teams to deliver your strategy
- Stay close to industry trends and competitor moves to keep your plan/execution at the cutting edge of the market
- Understand your domain area with great clarity and continued curiosity; technology stack, customer behaviour, metrics, qualitative feedback
Driving a product culture:
- Bring ‘customer first’ and ‘speed to value’ thinking into the way the business makes decisions and prioritises
- Act as an agent of change to help drive product led ways of working in our teams and stakeholders, including brining technology, design and product together to drive speed to value
- Key member of the Product Chapter; adding your expertise to the broader community and supporting others.
- Stay close to our customers using a variety of qualitative and quantative tools.
Robust delivery:
- Understanding and driving the flow of work through your teams
- Prioritise delivery across your teams with clear alignment to product strategy and OKRs
- Proactively manage team resources, quality standards, delivery timelines and risks in your domain across B&Q and Group teams
- With the support of the Programme Manager lead complex multi-team delivery.
Team leadership:
- As a leader in our business you’ll drive B&Q values and product culture in your team and the wider Tech team.
- Drive great performance and engagement of your team through regular 1 to 1s and quarterly check ins
- Support the development of the individuals in your team through regular conversations, a shared development plan and active coaching.Create an inclusive environment, engaging team through open and fair leadership which inspires and supports others
- Coaching of your team and others in product ways of working including design thinking, innovation, making data led decisions, working cross functionally and stakeholder management.
Required skills & experience
Required Skills & Experience:
- In depth experience of digital product management, governance models and delivery frameworks.
- Strong overall knowledge of application capabilities, integration, development methodologies and industry best practices
- Experience of significant transformation leadership and management
- Good understanding of product design framework, methodologies and user research.
- Well-seasoned strong communication and presentation skills at all levels of a business
- Track record of being a structured problem solver able to see, develop and focus on the bigger picture.
- Experience of team and line management
- Working an agile environment with matrix management
- Clear understanding of development frameworks, code management and operation of underlying infrastructure
- Knowledge and understanding of web analytics and optimisation solutions, especially Google Analytics
- Demonstrable evidence of building relationships and influencing across work levels, up to and including Board level
- Capable of representing B&Q at external events
- Be a product thought leader and help to embed a product culture in B&Q
- Comfortable navigating and simplifying ambiguity
Career progression
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
